In our rapidly
changing world, where there’s a new urgency to
get customer experience right, there’s an increased emphasis on bringing the right skills,
to the right people, to do the right things, at the right time. There’s no longer the luxury,
or the time, to simply let managers and staff figure things out for themselves.Our events are presented by CTMA’s founder, service-quality improvement champion, seasoned CX and VoC consultant, and business author, Paul Linnell. They can be tailored for an individual organisation or a specific industry, or presented to groups from multiple organisations and incorporated into industry-wide conference programmes. During the events Paul draws from his more than 30 years experience, working with major organisations around the world in multiple industries to help them measure, manage and improve customer experience.
His keynote talks and leadership workshops bring clarity of purpose and inspire his audiences into taking action to create value for their organisations and their customers. He shares practical tools, tips, techniques, and frameworks that can help you turn your customer experience vision into your customers’ experience reality.
Keynote speaking engagements
Paul's keynote topics have a resounding appeal for acknowledging common barriers for success and describing workable solutions that can be adopted, adapted and used to break them down those barriers, and clear the way to customer excellence. They help to inspire talented people to create a customer experience vision and turn it into a customer experience reality.
His keynote topics include:
- It’s time to stop juggling – start creating value!
- Shifting the mindset to turn “Customer Experience” into a measurable, cost-justified, and essential, core business strategy
- Reducing current and future risks by building an “Adaptive Customer-Driven Enterprise”
- Six key reasons why customer experience improvement programmes often underperform, get stuck, or fail to start!
Please click here for more information about these keynotes, and contact us
to schedule a call to discussion your specific customer experience challenges and
ways we can help.
Ongoing support, and team and executive coaching
Even the best customer experience improvement programmes can under-perform, suffer distraction, and lose momentum.
To help organisations maintain programme freshness and keep pace with the changing needs wants and expectations of customers, CTMA can provide ongoing support with periodic visits, attend steering group meetings, act as an external programme champion, conduct customer service health-checks, and provide team and executive coaching and mentoring.
Please get in touch
To explore these options, please get in touch to schedule an exploratory session with Paul Linnell (either online or in person), so we can learn more about your current challenges and consider ways we can best help.
