The tools listed below form part of our collection of online resources referenced in our conferences, workshops, and blogs. Guest membership is required to access them. If you are not already logged on, you will be prompted on the following page to log on or register. If you are not already registered, simply enter your details in the application form and we’ll send you an email once your membership has been activated. There is no fee for joining.
The cost of poor service:
Elsewhere on this site we have summarised five key economic truths that quantify the real costs of poor service. This is the first step on the road towards building a customer-driven enterprise. These principals form the foundation to the tools and calculators discussed below: